How to effectively conceive and implement design thinking: Interview with Joanna SERAPHIM

Design thinking is a human-centred approach, used to solve problems and stimulate innovation and creativity, that was developed in the United States in the 1980s. Many companies/organizations in sectors as varied as healthcare, education and finance have used this approach – which is sometimes praised, sometimes criticized – to innovate or improve the user experience. … How to effectively conceive and implement design thinking: Interview with Joanna SERAPHIM