Andrew MILLER

How can managers turn diversity into a competitive advantage?

|

Research has shown that cultural diversity, whether national, gender, age, disability, sexual orientation, or neurodivergence, to name but a few – can enhance organizational performance. However, it can also create friction or misunderstanding in the workplace. In this video, Grant DOUGLAS explains that the key to resolving this diversity paradox lies in shifting the focus … How can managers turn diversity into a competitive advantage?

“Leadership in a world of constant change”: interview

|

“When uncertainty sets in, some leaders transform doubt into momentum. However, their success is never a solitary affair: it depends on the collective energy of the teams that follow them,” note Jacques ANGOT (IÉSEG) and Isabelle DEPREZ (expert in human transformation and leadership), the authors of a new book* (published in French).

From vision to reality: Delivering on corporate mission & purpose statements

|

Many companies invest significant effort in developing mission and purpose statements to guide decision making, inspire employees and promote the organization externally. But how do they ensure that these goals and words are translated into concrete actions across the company?

“Mastering AI for Strategic Business Success”: Interview

|

“In the rapidly evolving landscape of modern business, artificial intelligence (AI) has emerged as a transformative force, redefining how organizations operate, compete, and thrive. The advent of AI has introduced unprecedented opportunities and challenges, compelling business leaders to navigate a complex intersection of technology and strategy”, note the publishers of a new book ‘Mastering AI … “Mastering AI for Strategic Business Success”: Interview

Adapting employee appraisals to avoid age discrimination & lift the “Silver Ceiling”

|

Older employees often face barriers that unfairly hinder their career advancement, referred to as the “silver ceiling”. Managerial stereotypes and subtle forms of age discrimination can lead to workers as young as 48 being systematically overlooked for promotions. In the context of aging workforces and people staying longer in the workforce, the silver ceiling poses … Adapting employee appraisals to avoid age discrimination & lift the “Silver Ceiling”

Customer experience: how can we tell which companies really care?

|

It is not enough just to say that “the customer is king” to ensure customer satisfaction. Many companies claim that their actions are aimed at providing a good customer experience, but what really lies behind the words? And how can we recognize those companies that are truly committed?

Why do consumers buy fake luxury goods even when they think it’s wrong?

|

In this video, Professor Zi WANG focuses on an intriguing paradox that was the topic of her recent coauthored research* : why do consumers who condemn counterfeiting still buy fake luxury goods? In France, nearly 40% of people admit to having purchased a counterfeit item, according to the expert, even though almost half also believe counterfeiting is harmful … Why do consumers buy fake luxury goods even when they think it’s wrong?

Climate Policy: Is it time to downsize the COPs?

|

The Conferences of the Parties (COPs) to the United Nations Framework Convention on Climate Change (UNFCCC) have transformed into ‘global mega events’, attracting unparalleled levels of participation from non-state actors (NSA) – including NGOs, thinktanks, researchers, and representatives of business, or cities. COP28 in late 2023 in Dubai was attended by more than 80,000 participants, of which around one third were non-state actors making it comfortably the largest climate conference in history. As stakeholders gather for the latest COP that is due to get underway on the 10th November in Belém (Brazil), research argues that this increase in NSA participation is actually undermining the quality of their participation and limiting their opportunities to interact with the COP negotiators.

AI & sales professions – how to navigate between opportunities and risks?

|

Artificial intelligence (AI) is profoundly transforming sales professions and the role of sales directors. In this interview, Laurianne SCHMITT and Sandra ARRIVÉ analyze the impact of these technologies as well as the opportunities and risks for the sector. The two experts also offer some tips on how sales directors can incorporate AI into their strategy while maintaining a human and authentic approach.

“New reality” as world reaches “first climate tipping point”

|

Researchers from IÉSEG have contributed to a major new report that argues that the world is facing a “new reality” as we have reached the first of many Earth system tipping points that will cause catastrophic harm unless humanity takes urgent action.