Do you hear my accent? Non-native speakers & conflict in the workplace
02/14/2023
2 min
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Professor Jimena Ramirez speaks about some of the research she has co-authored on the perceptions of employees working in their second language (non-native speakers) and particularly the way they experience and react to situations of conflict in the workplace.
Previous studies have explored the perceptions of native speakers, and the biases they have towards people with strong accents. But the researchers took a different approach as they decided to explore conflict from the point of view of workers using English as their second language. Across three separate studies, they investigated the effect of such accents on workers’ self-perceptions, conflict behaviors and outcomes of conflict resolution.
Watch the full video here:
The full paper in the International Journal of Conflict Management was co-authored with Regina Kim (Charles F. Dolan School of Business, Fairfield University, Fairfield) and Kevin Tasa (Schulich School of Business, York University): “Do you hear my accent? How non-native English speakers experience conflictual conversations in the workplace”(2022).
Jimena Ramirez is interested in understanding the influence of culture on negotiation (expectations, strategies and outcomes). She works with international research teams in four continents and is particularly interested in honor cultures. Her aim is to help managers from different cultures reach better agreements. She is Academic Director of the Master in International Business in Lille and Editor-in-Chief of the journal: Negotiation and Conflict Management Research.
More contributions from Professor Ramirez are available here.
