{"id":7684,"date":"2018-05-24T10:50:00","date_gmt":"2018-05-24T08:50:00","guid":{"rendered":"https:\/\/insights.ieseg.fr\/?post_type=custom-author&#038;p=7684"},"modified":"2025-10-21T14:25:45","modified_gmt":"2025-10-21T12:25:45","slug":"jan-f-klein","status":"publish","type":"custom-author","link":"https:\/\/insights.ieseg.fr\/en\/resource-center\/expert\/jan-f-klein\/","title":{"rendered":"Jan F. Klein"},"content":{"rendered":"\n<p>Jan F. Klein is a Professor of Digital Marketing at I\u00c9SEG, specializing in digital marketing strategy, service innovation, and customer experience management. He has authored several articles in international journals and led consulting projects with top companies across Asia, Europe, and the USA, particularly in the automotive, cloud, and retail sectors. Before joining I\u00c9SEG, Jan was a professor at Tilburg University and a visiting scholar at the Global Center for Big Data in Mobile Analytics in the US. He also worked as a consultant for a leading brand consultancy in Germany.<\/p>\n\n\n\n<p>He is also a member of&nbsp;<em>Lille Economie Managemen<\/em>t (LEM), a joint research unit (no. 9221) of the French National Centre for Scientific Research&nbsp;(CNRS).<\/p>\n","protected":false},"featured_media":7704,"template":"","tags":[1734,810,869,1728,951,368,1574,372,1604,1732,1730],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Jan F. Klein - I\u00c9SEG Insights<\/title>\n<meta name=\"description\" content=\"Jan F. 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